Privacy Policy

PRIVACY POLICY Last Updated: January 01, 2026 Effective Date: January 01, 2026 1. Introduction Welcome to WA Cloudx ("Company," "we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://wacloudx.in (the "Website") or use our cloud-based WhatsApp software application (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or Service. Data Controller: WA Cloudx Email: visitorstop55@gmail.com Website: https://wacloudx.in 2. What Information Do We Collect? We collect personal information that you voluntarily provide to us when you register, express interest in obtaining information about us or our products, or otherwise contact us. We also collect data automatically via cookies and through your use of the WhatsApp integration. 2.1 Information Provided by You Account Details: Full name, email address, phone number, business name, and password. Payment Information: Credit card numbers, billing addresses, and UPI details. Note: We do not store full credit card details on our servers. This data is processed securely by our third-party payment processors (e.g., Razorpay, Stripe). Communications: Any information you provide when you contact support at visitorstop55@gmail.com. 2.2 Information Collected via WhatsApp Integration When you connect your WhatsApp account to WA Cloudx, we must access certain data to provide the Service. This includes: Chat Data: Message content, timestamps, and media metadata from your WhatsApp conversations (only as necessary to facilitate the features you use, such as broadcasting or chatbots). Contact Lists: Phone numbers and names from your WhatsApp address book. Session Information: Authentication tokens required to keep your WhatsApp Web session active. 2.3 Information Automatically Collected (Log Data & Cookies) We automatically collect certain information when you visit our Website, such as: Device Data: IP address, browser type, operating system. Usage Data: Pages visited, time spent, clicks, and referral URLs. Cookies: We use cookies to enhance user experience, analyze traffic, and remember preferences. 3. How Do We Use Your Information? We use the information we collect for the following purposes: To operate and maintain the Service: Keeping your WhatsApp session active and processing broadcasts. To process transactions: Handling subscriptions and sending invoices. To improve user experience: Analyzing usage patterns to fix bugs and develop new features. To communicate with you: Sending service updates, security alerts, and support responses. To prevent fraud: Monitoring for suspicious activity that violates our Terms of Service or WhatsApp's policies. 4. Will Your Information Be Shared With Anyone? We do not sell, rent, or trade your email lists or personal data to third parties for marketing purposes. However, we may share data in the following specific situations: 4.1 With WhatsApp / Meta WA Cloudx acts as a bridge between you and WhatsApp. When you use our Service, you are instructing us to communicate with WhatsApp's servers. Your data (messages, contacts) is processed by WhatsApp according to their own Privacy Policy. We encourage you to review WhatsApp's policy. 4.2 With Service Providers (Data Processors) We engage trusted third-party companies to facilitate our Service. These providers are contractually obligated to protect your data and use it only for the specific services we request: Payment Processors: To handle credit card transactions (e.g., Razorpay, Stripe). Cloud Hosting: To store data securely (e.g., AWS, Google Cloud, or local Indian servers). Analytics: To understand how users interact with our site (e.g., Google Analytics). 4.3 Legal Obligations We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). 4.4 Business Transfers If WA Cloudx is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy. 5. Third-Party Websites and Links The Website may contain links to third-party websites (such as WhatsApp's official site). We are not responsible for the practices employed by websites or services linked to or from our Service, including the information or content contained within them. 6. Data Retention We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements). Account Data: Retained while your account is active. Chat Logs: May be temporarily cached to provide the service; users are advised not to store highly sensitive personal information via our platform. Termination: Upon account deletion, we will delete or anonymize your information within 30 days, except where necessary to comply with legal obligations. 7. Data Security We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Encryption: All data transmitted between you and our site is encrypted via SSL/TLS (HTTPS). Access Control: Access to your data is restricted to employees and contractors who need it to operate the Service. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 8. Your Privacy Rights (GDPR, CCPA, and Indian Law) Depending on your location, you may have specific rights regarding your personal data. We aim to respond to all legitimate requests within one month. 8.1 For Users in the European Economic Area (EEA) / UK (GDPR) If you are located in the EEA or UK, you have the following rights: Access: Request a copy of the data we hold about you. Rectification: Correct inaccurate data. Erasure (Right to be Forgotten): Request deletion of your data. Restriction: Limit how we use your data. Data Portability: Request transfer of your data to another service. Object: Object to our processing of your data. Legal Basis (GDPR): We process your data based on: Contractual Necessity: To provide the Service you signed up for. Legitimate Interests: To improve our Service and prevent fraud. Consent: For specific marketing cookies. 8.2 For Users in California (CCPA) If you are a California resident, you have the right to: Know what personal information we collect, use, and share. Request deletion of your personal information. Opt-out of the "sale" of personal information (Note: We do not sell data). Non-discrimination for exercising your privacy rights. To exercise your rights, please contact us at visitorstop55@gmail.com. 8.3 For Users in India (IT Act & Digital Personal Data Protection Act) We comply with the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the evolving Digital Personal Data Protection Act. Sensitive Data: We collect financial information (for payments) but treat it with the highest security standards. Grievance Officer: In compliance with Indian law, we have appointed a Grievance Officer. Grievance Officer Name: Mr. Nikhil Thakre (+91-9561058567) Email: visitorstop55@gmail.com Address: 65, New mumbai, Andheri East, Maharashtra The Grievance Officer shall redress the complaints within one month of receipt. 9. Children's Privacy Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. 10. International Data Transfers Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 11. Cookies and Tracking Technologies We use cookies and similar tracking technologies (like web beacons) to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Essential Cookies: Required for login and security. Analytics Cookies: Help us understand how users interact with the site. Functionality Cookies: Remember your preferences. 12. Email Marketing We may use your email address to send you information about updates, security alerts, and support messages. You may opt-out of these communications at any time by clicking the "unsubscribe" link in the email or by contacting us. However, we reserve the right to send you service-related notices (such as billing confirmations) even if you opt-out of marketing. 13. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 14. Contact Us If you have questions or comments about this policy, or if you wish to exercise your privacy rights, you may contact us by: Email: visitorstop55@gmail.com Website: https://wacloudx.in Address: 65, New mumbai, Andheri East, Maharashtra By using WA Cloudx, you acknowledge that you have read and understood this Privacy Policy.